No Refunds

Bogus Pokemon evolves into iTunes smash hit; 2012: The Year Scam Apps Killed the App Store — As someone who used the Android Market before either of Apple’s app stores, the thing I found most mind-boggling about Apple’s was the lack of any apparent way to get a refund if an application doesn’t work.

It fascinates me, although not in a good way, that the world’s most successful software store should be one in which normal consumer rights are effectively suspended. (It is possible to get a refund, from Apple rather than from the individual app developer, but by all accounts it isn’t easy.)

This really pains me as a developer, as well: if any of my customers are unhappy, I want them to get their money back immediately. It’s fair, and because it creates a better impression, it’s good business as well.

For developers, it’s both a logistical benefit and the curse of the App Store model that you generally have no contact with your customers. But not long ago I had an email from someone who had bought an app of mine from the Mac App Store and was disappointed with it—it didn’t do what they expected. What can I say? There’s nothing I can do to help you. That feels wrong: it is wrong.